Customer ServiceAlthough we’re a new company, we’ve been customers ourselves for years, and are trying to create policies and services that make sense to us and make it easy to be a customer.
Occasionally, we’ve had to draw some lines and boundaries; however, we really do want you to be satisfied. Let us know if there’s anything we can do to make your experience better.
Product Guarantee
All of our products are guaranteed 100%, and we’re committed to your satisfaction. If for any reason you are not completely satisfied with a product purchased from our website, you may exchange it or receive a full refund within 30 days of the date of purchase. If you’ve purchased one of our products through another retailer, please contact them directly.
As a consumer products company, we’ll succeed only by satisfying our customers. If you have any suggestions on how we might improve our products or service you better, please let us know by emailing customer service.
Customer Questions
If you have a question about our products, our company, or anything else, the simplest way to reach us is to send us an email customer service. We’ll respond as soon as possible, by the end of the next business day.
If you prefer, you can write to us:
Customer Service
American Cast Iron Company
5008 Crosswood Avenue
Baltimore, MD 21214-3001
Gift Services
Our products lend themselves perfectly to gift-giving. After all, your baseball experiences are usually shared with 48,190 or so of your closest friends. Most of our earliest memories of ballgames are as much about the ballpark, the vendors, and our dads’ enthusiasm as the game itself. We understand.
If you’d like us to ship one of our products as a gift, we’ll help you make it special.
Returns and Exchanges
If your order arrived damaged, please let us know immediately by contacting customer service. We’ll arrange for the damaged item to be picked up and replaced.
If for any other reason you aren’t satisfied with a purchase and would like to return an item for replacement or refund, we’ll make it as easy as possible. Begin by letting us know. Contact us by emailing customer service or writing:
Customer Service
American Cast Iron Company
5008 Crosswood Avenue
Baltimore, MD 21214-3001
Once we receive your request, we’ll send you a return form, repacking instructions, and a mailing label. The form is simple, the steps are easy. The entire process is designed to meet your satisfaction.
Our easy-to-follow return process ensures the proper handling and tracking of items sent to us. You must complete our return process for us to accept your returned item.
Customer News and Updates
If you’re interested in getting the latest about new products, special offers, and new website features and services, send your email address to subscribe to our IronWorks email newsletter.
American Cast Iron will never share your email address with outside parties. To review our complete privacy policy, click here.